5. Cancellation And Returns Policy

5.1 - You have the legal right to cancel your order with us, from time of order until 30 days after receipt of the order. For the right to receive a full refund, the item must be in the same condition as when you received it (Brand New in Box). If your item is faulty, please see 5.3.

5.2 - If you wish to cancel or return your order, please contact customerserviceuk@sefam-medical.com. If you contact us before you receive your despatch confirmation, it may still not be possible for the order to be cancelled in time. Receipt of your email is not a guarantee the order will be cancelled before despatch.

5.3 - Faults – In the unlikely case the product you receive is faulty, you are eligible for a refund, providing you are within the warranty timeframe. Warranty for all products sold on the sefam.co.uk website is 30 days the day you receive the product(s) unless otherwise stated on the individual products. Products sold by ourselves that have a warranty beyond the default 30 day period are “S.Box” which is 2 years (This is for the BOX only, all consumables are 30 days unless otherwise stated). If you return any product to us due to a fault (Unless they are faulty due to your own neglect), then you will be refunded in full, inclusive of the delivery charge applied to your order.

5.4 - We are permitted by law to reduce the amount you will be refunded in reflection of any reduction in value to the products that you have been caused. Items used will also have a reduced refund value, unless faulty, as these products are deemed diminished upon use.

 

6. Manufacturer Guarantees

6.1 - All guarantees and/or warranty are 30 days for all products we supply unless otherwise stated. The “S.Box” comes with a 2 year guarantee/warranty. If you encounter any issues with any product purchased from sefam.co.uk, please contact our Customer Service team who will be able to assist.