Contact information

Sefam Medical Ltd — sefam.co.uk Last updated: 11th August 2026

How to reach us

Email: customerserviceuk@sefam-medical.com

Email is the quickest way to reach us and is monitored on working days. We aim to reply within one working day.

Please include your order number if your enquiry relates to an order — it lets us answer properly first time.

What we can help with

Questions about a product before you order, including sizing
The status of an order you have placed
Cancellations, returns and refunds
Faulty or damaged items
Questions about VAT relief and the declaration at checkout
Anything relating to this website

What we cannot help with

We are not a clinical service. We are unable to advise on:

your diagnosis, prescription or therapy settings
whether a particular treatment is right for you
changes to your therapy

For any of the above, please contact your sleep clinic or treating clinician.

If you need help using a Sefam device you already own, our support site is the best place to start: sefamsupport.com

Company details

Sefam Medical Ltd Unit 6, Blackthorn Way, Five Mile Business Park, Lincoln, LN4 1BF, United Kingdom

Registered in England and Wales Company number: 13500192 VAT registration number: 385882538

Returns

Please do not send anything back to us before contacting us. Email us first and we will confirm the correct return address and what to include. Full details are in our Returns and Refunds Policy.