Legal notice
Sefam Medical Ltd — sefam.co.uk Last updated: 11th August 2026
1. Website operator
This website, sefam.co.uk, is operated by:
Sefam Medical Ltd Unit 6, Blackthorn Way, Five Mile Business Park, Lincoln, LN4 1BF, United Kingdom
Registered in England and Wales Company number: 13500192 VAT registration number: 385882538
Email: customerserviceuk@sefam-medical.com
2. Terms governing use of this site
Your use of this website, and any order you place through it, is governed by our Terms and Conditions, together with our Returns and Refunds Policy, Delivery Information and Privacy Policy. Please read them before ordering.
3. Products sold on this site
3.1 The products sold on this website are medical devices and accessories intended for use as part of prescribed therapy for obstructive sleep apnoea. They should be used in accordance with the manufacturer's instructions for use and the guidance of your treating clinician.
3.2 Product information on this site, including size guides, is provided to help you choose. It is not clinical advice, does not constitute a diagnosis, and is not a recommendation of treatment.
3.3 This website is intended for UK-based private patients who hold a valid prescription for obstructive sleep apnoea. See clause 2 of our Terms and Conditions.
4. Accuracy of information
4.1 We take care to ensure that the information on this site is accurate and up to date, including prices, product descriptions, specifications and availability.
4.2 Errors do occasionally occur. Where we identify an error affecting your order, we will contact you before proceeding. Our rights in relation to pricing errors are set out in our Terms and Conditions.
4.3 Product specifications and packaging may be changed by the manufacturer without notice. Always read the instructions supplied with your product.
5. Intellectual property
5.1 Unless otherwise stated, the content of this website — including text, layout, graphics, illustrations, size guides and photography — is owned by or licensed to Sefam Medical Ltd and is protected by copyright.
5.2 You may view, download and print pages from this site for your own personal use. You may not reproduce, republish or use our content for commercial purposes without our written permission.
5.3 Product names, brand names and logos appearing on this site are the trade marks of their respective owners and are used to identify the products we supply. No endorsement is implied.
6. Links to other websites
6.1 This site contains links to websites operated by others, including our device support site and third-party review services.
6.2 We provide those links for convenience. We do not control the content of external sites and are not responsible for it. Following an external link is at your own discretion.
7. Liability
Our liability to you is set out in our Terms and Conditions. Nothing on this site excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.
8. Governing law
This notice and your use of this website are governed by the laws of England and Wales. Disputes are subject to the jurisdiction of the courts of England and Wales.
9. Complaints and concerns
9.1 If something has gone wrong, please email customerserviceuk@sefam-medical.com so we can put it right. We aim to reply within one working day.
9.2 If your complaint concerns how we have handled your personal information, and you are not satisfied with our response, you may complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint.
9.3 If you believe any content on this site is inaccurate, misleading or infringes your rights, please email us with the details and we will look into it.